Information for our tenants
Everything you need in one place — repairs, emergencies, and who to contact.
Something not right? Tell us.
Use the fault form and it goes straight to our maintenance team — with everything they need to fix it first visit.
Emergency — same day
No heating or hot water in winter, major leaks, no power, or anything unsafe. Report it, then phone us so we can act immediately.
Urgent — within 3 working days
Partial heating failure, appliance breakdown, minor leaks that are contained, or security issues like a broken lock.
Routine — within 10 working days
Dripping taps, internal doors, decoration issues, or anything that can safely wait for a scheduled visit.
Tenant accounts
We're building sign-in accounts where you'll see your tenancy documents, rent statements and the status of any repair you've reported. For now, the fault form and our contact page cover everything.